Dependable Hardware

Hardware Dependability

Our Products and Systems are manufactured from Leading Industry, proven, dependable, parts and software

• We use brands recognized around the world for their quality and dependability
• We are "Partnered" with Industry leaders for your benefit
• We run, test and use what you use
• We fix it, we don't ship it to some one else

• If it isn't reliable, we won't sell it

Quality Hardware

We’ve been selling computer systems to retailers for 14 years now, and along the way we’ve changed hardware vendors a few times.

Every time we’ve changed, it’s been because of quality problems.  We’ve been a distributor for some of the biggest and best names in the industry, Dell and Micron to name two.  Dell and Micron are two very good names in the computer business, and I’m sure many of you have had great experiences with them.  But frankly, they are not good enough for us!  That’s why we build our own computers and servers.  We control every part that goes in them and we accept only the best.

Why?

If you rely on your computer to run your store you can’t be down.  And for us, we have an excellent exchange and service program that is very expensive for us to keep up, if we send out less than the absolute best hardware.  That’s why we build our own.

We’ve sent out hundreds of computers since we started building our own.  Our Computer RMA's (returns, most of which are due to handling during shipping) have dropped by 80%.  That saves you frustration and time; and saves us frustration, time and money!

• Our Products and Systems are manufactured from Leading Industry, proven, dependable, parts and software
• We are "Partnered" with Industry leaders for your benefit
• We run, test and use what you use

• We fix it, we don't ship it to some one else

Quality Assurance

Americna Retail Supply 21 Point Quality Assurance Check List

Before any computer system leaves American Retail Supply, it gets our 20 Point Quality Assurance Check.

1. Build the case, install components, drives, and check
2. Install and configure Operating System and Customer software
3. Install POS system using the current release version
4. Install and configure communications ports
5. Create network mappings if multi-user. Set file sharing
6. Install modem
7. Create Back-up job and physically back-up POS data
8. Install Anti-virus software
9. Install PCAnywhere and configured for "remote customer support"
10. Windows CD added to ‘cabs’ for ease of support
11. Company set up and Software unlocks loaded and confirmed
12. Install receipt printer driver and load, test printer
13. Install special forms for expanded receipt possibilities
14. Install generic driver to enable end of day reporting to 40 column printer
15. Install cash drawer and codes, test
16. Install label printer driver, load, test printer
17. Create label formats and copied to the program. Set paper sizes and ports
18. Set up Bar Code Scanner to read all codes needed for POS
19. Install Quick-Start Guide and Manual to the desktop
20. Install Acrobat Reader for convenience
21. Clarion Report Printer copied to computer for future reporting needs (if needed)